Summary of Complaints Data -
1 May 2017 to 31 October 2017
Collinson Insurance Services Limited trading as Intana
Complaints and the way in which they are handled are a key indicator of our success as a business - if we have a significant level of dissatisfied customers, the company is failing to achieve its goals. For this reason regardless of whether a complaint is upheld or not we welcome all customer feedback which forms a vital part of the process of reviewing our systems and procedures and the assistance we provide.
We are also committed to regularly re-assessing our complaints process to ensure that all complaints are dealt with fairly and without unreasonable delay.
FCA Product Category - General insurance and pure protection
- Number of complaints closed : 388
- Percentage of complaints closed within eight weeks : 95.61%
- Percentage of total complaints upheld by firm : 41.23%
- Number of new complaints received : 553