Summary of Complaints Data -  
1 Nov 2017 to 30 April 2018

Complaints publication report
Firm name: Collinson Insurance Services Limited
Other firms included in this report (if any): N/A
Period covered in this report: 1st November 2017 to 30th April 2018
Brands/trading names covered: Intana

 

 

Number of complaints
opened by volume of
business

           

Product /
service
grouping

Provision (at reporting
period end date) - number of complaints opened per 1000 policies in force

 Intermediation (within the reporting period) - number of complaints opened per 1000 policies sold

 Number of complaints opened

 Number of complaints closed

 Percentage closed within 3 days

 Percentage closed
after 3 days but within
8 weeks

 Percentage upheld

Main cause of complaints opened

Banking and credit cards

N/A

Home finance

N/A

Insurance and
pure
protection

1.48

1.36

862

789

15.4%

54.1%

42.7%

Other general admin / customer service

Decumulation
and pensions

N/A

Investments

N/A

Credit related

N/A




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